What does a Business IT Consultant do at msg life Slovakia?

Author: Zuzana Kocáková

Career

21. 05. 2025 16 reading minutes

A Business IT Consultant helps connect business with technology. Simply put, they understand the language of both customers and developers and can align them to make things work smoothly and efficiently. Are you interested in what an IT Business Consultant does here at msg life Slovakia? Read on – in the following sections, we’ll take a closer look at their tasks.

Developing usable and practical software is the goal of every developer. However, creating a program that is also user-friendly is a bit more challenging, especially when there are discrepancies between the client’s expectations and the work of the development team.

At msg life Slovakia, we aim to minimise this communication gap, which occurs in many companies. That’s why we need someone to bridge the divide between software developers and customers.

For this reason we are looking for suitable candidates for our offices in Bratislava, Zilina and Kosice for the position of Business IT Consultant – Process Specialist.

Business IT Consultant job description

The main tasks of the Business IT Consultant include:

• Communication with customers: The Business Consultant regularly communicates with our insurance clients to analyze their needs and goals or current issues.

• Creation of technical specifications: They create technical specifications, including a functional part for users (clients, testers) and a technical task for developers.

• Configuration and parameterization: They ensure the software is tailored to the client’s requirements, consulting on deployment, customisation of our system, and insurance product queries.

• Support and consultancy: They provide support, conduct training, and hold workshops to introduce clients to new functionalities in our life and non-life insurance contract management systems.

• Testing and analysis: They handle software testing, bug analysis and use case reviews.

Business Consultant vs IT Consultant difference

Business consultants and IT consultants share many similarities. Both roles:

• Focus on problem-solving and process optimization
• Require strong communication and analytical skills
• Demand staying updated on the latest industry trends and technologies

At the same time, however, they differ in their focus, roles and expertise:

Business Consultant

• Purpose: Business consultants are involved in the analysis and optimization of business processes, strategic planning and development strategies.

• Role: Listen to client requirements, identify their real needs, and make strategic decisions regarding solutions with an emphasis on the efficiency and effectiveness of business processes.

• Expertise: depending on the focus of the project, domain knowledge is important, such as accounting, economics or marketing.

• Communication: The consultant’s basic tool. They consult with the various users of the software – whether it’s the clerk sitting behind the counter who will be working with the software on a daily basis, or the CEO/CTO who makes the decisions on software usage. They have to adapt the style, level and content of communication accordingly.

IT Consultant

• Focus: IT consultants deal with technical aspects such as computer systems, software and hardware.

• Role: Help clients identify and implement technologies that increase productivity, efficiency and profitability.

• Expertise: Knowledge of software, hardware and IT infrastructure is required.

• Communication: The IT consultant works with technical staff, management and end users.

Business IT Consultant

A Business IT Consultant stands exactly at the intersection of business and technology. They understand business processes but also have insight into technical solutions. Thanks to this, they can translate “business speak” into “IT speak” and vice versa. This role therefore requires a combination of sound business acumen and technical thinking, so that both customers and developers can find common ground.

Related positions you can apply for:

Business Process Consultant / Business Process Analyst

A Business Process Consultant is a professional who has extensive experience in a given area of expertise. They help organisations improve their processes and build effective documentation strategies.

The Business Process Analyst analyses and optimises business processes, identifies areas for improvement and proposes changes that increase efficiency and effectiveness.

Key responsibilities:

• They identify client needs and propose strategic solutions.
• They improve the efficiency and effectiveness of business processes.
• They provide support to senior leaders in strategic decisions.

IT Business Analyst / Business IT Analyst

An IT Business Analyst or Business IT Analyst is a person who combines the world of business and IT, but with an emphasis on the in-depth analysis of client needs. Similar to a Business IT Consultant, they connect business with technology. Their main focus, however, is to thoroughly understand what the business needs and translate that into specific technical requirements.

Key responsibilities:

• They analyse business processes and looks for opportunities for improvement.
• They identify client needs and designs solutions that make sense from both a business and technical perspective.
• They act as a liaison between management and the IT team – ensuring that everyone speaks the same language.

Meet our colleague Ada: How a financial analyst became a business IT consultant

To get a better idea of what a typical working day for a Business IT Consultant looks like, we interviewed our colleague Ada. She has been working at msg life Slovakia for more than 8 years.

Ada, try to give us an idea of your normal working day. What does it consist of?

A normal working day and job of a business IT consultant consists mainly of a lot of conversations and phone calls, whether with developers, testers or other consultants. We discuss what problems and bugs are being solved in projects, what is right and what is wrong, and how bugs should be fixed to avoid damaging the system further—i.e., whether a bug is fixable or not.

Then there are managerial and organisational responsibilities. When we create new functionalities, it requires extensive communication with the customer. In meetings, the customer presents requirements, such as what they expect from the system and the criteria it should meet. From this, we derive a specification, written in plain language that even a layman should understand—clear, descriptive sentences. The second part of the specification is more technical, aimed at developers. It’s essentially software documentation for those who can read code.

So you’re also involved in the documentation. What is this specification actually for?

The specification is sent to the customer; they review it, and then we hold review meetings to gather their feedback—what they like or would add. Once approved, we share the specification with developers, other consultants, and testers to implement new functionalities.

Do you also solve bugs in systems and functionalities or is it more a job for other testers?

Compared to an IT automation tester, a business consultant focuses more on the client’s needs. Many bugs are reported directly by customers. We use Jira for ticketing, where we evaluate the severity of the bug based on its description. If it is valid, we escalate it to the relevant team for fixing. If it’s not a bug – which happens – we explain to the customer how the functionality works as intended.

You mentioned Jira. What other tools do you use?

Jira is our primary tool for ticketing. All our systems and data outputs are stored in databases. I use Oracle SQL Developer, but we can use any tool to manage and read databases. For languages, I use SQL regularly. I’m also improving my Java skills, which helps me communicate with developers.

Several of our colleagues encountered the IT sector for the first time here at msg life Slovakia. What was your previous work experience?

I worked as a financial analyst in a large corporation for almost ten years. A friend told me that msg life Slovakia was looking for people with German language skills and a logical mindset. Although English was my priority language, I supported the German market, so I used German actively. I’ve always had a knack for German – even as a child in central Slovakia, I watched more cartoons on German channels than Slovak ones.

I applied and succeeded. Despite coming from a different sector with minimal technical experience, my passion for the job and logical thinking – alongside language skills – were key.

As a financial analyst, I had no technical background relevant to msg life Slovakia. I only used Excel and macros, extracting data automatically into sheets. Financial analysts in corporations are typically casual users. It was routine work, nothing too technical.

This scenario repeats itself quite often. How would you compare working in a corporation with working at msg life Slovakia? What conclusions do you draw?

I’ve worked at msg for eight and a half years. There’s very little staff turnover here, unlike in a corporate environment where people burn out every other day. It’s a million to one. A few colleagues have left, but overall, people tend to stay for a long time. This is certainly due to the employee benefits, but it’s mainly thanks to the environment and atmosphere that the company has worked hard to create.

As an employee, I feel valued as an individual, not just as a number. I can see that management cares about my satisfaction. Their approach is great. Even the director of the Slovak branch of msg makes time for me — we can chat in the hallway, for example. And our department manager? I’ve never had a better boss.

They focus on what’s important, not trivialities. I feel that anything is possible. If someone has personal problems, for example, all they have to do is go to management and explain their situation. We always find a compromise. At msg life Slovakia, we value and welcome employee initiative. This is in stark contrast to the corporate world, where any attempt to increase efficiency or improve processes is frowned upon.

How would you describe your colleagues and your working relationships with them, both Slovak and German?

We have excellent relations with our colleagues in Slovakia and Germany. Everyone finds time to help each other. I’ve been working with the German market for 18 years, so I can’t assess whether it’s a different mentality—after all this time, I don’t see any differences between us.

But I can say for sure that our cooperation is very effective, human, and pleasant. Recently, a German colleague told me that he was pleasantly surprised by the conscientious approach to work we have in Slovakia. Every Slovak colleague is able to answer questions, explain things, and guide him. And he appreciated it very much. So the satisfaction is mutual, and I am sure that it’s the company culture that msg life Slovakia has created that makes the difference.

We are always looking for new colleagues, and a lack of experience is often not a barrier. However, some people are afraid to change career. What would you say to them?

If I had to give some advice to newcomers, I would tell them to come and try it out. The IT world is much more relaxed than it seems. It’s all about what you know and can do, and whether you’re willing to learn new things. I feel a sense of openness here — I can say and suggest anything. If you like logic, detective work and finding out what works and what doesn’t, then a job as a business IT consultant or IT tester is right for you. If you enjoy thinking about logical problems, it’s a wonderful job. I’m much happier in this role than I was before.

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What does a Business IT Consultant do at msg life Slovakia?

Zuzana Kocáková

At msg life Slovakia I take care of the company culture, events and I am part of the marketing team. I like a job where I can be creative and contribute to making my colleagues at msg feel good. I regularly prepare for you not only news and interesting things from the world of information technology and insurance, but also from behind the scenes events at msg life Slovakia.