Service Delivery Manager

Several years of prior experience in a similar position is essential.
Proficiency in both German and English at B2/C1 level is required.

As a service delivery manager you will lead a team of specialists providing 2nd/3rd level support to customers in resolving incidents.
You will be responsible for coordinating regular system upgrades (approximately once a month).
You will maintain continuous contact with customers in both German and English, regularly communicating technical details.
In addition to working with clients and team members, you will also collaborate closely with subcontractors to ensure effective problem resolution, system maintenance, and end-user support.
You will coordinate incident resolution and take full responsibility for ensuring timely resolutions.
You will be expected to maintain an overview of production incidents, analyse team efficiency and incident costs, and ensure alignment with defined SLAs. These insights will then be reported further.
You will coordinate support during critical situations and manage urgent incident resolution.

Jira
Cloud, AWS, ServiceNow
Office 365
Teams Collaboration

Several years of previous work experience in a similar position is a must.
Experience in leading and managing multi-member teams.
Proficiency in German and English at B2/C1 level.
Ability to solve problems under pressure, particularly during critical incidents.
Willingness to respond quickly to unexpected issues.
Familiarity with Jira, knowledge of Cloud technologies, AWS, ServiceNow, and a general understanding of the software development lifecycle.
Strong communication and presentation skills, with analytical thinking.
Successfully completed secondary or university education (Bachelor’s or Master’s degree).
Independence, precision, and responsibility.

Work in a stable company specialising in the development of software solutions for leading clients in the insurance sector.
Pleasant working atmosphere with a professional and friendly team.
Attractive financial compensation with motivating rewards and bonuses.
Opportunities for personal development and career growth.
A comprehensive employee benefits package focusing on health, education, and relaxation.
High-quality internal and external training, on-site language courses, and access to professional literature of your choice.
Flexible work – from home or from our offices in Bratislava, Kosice, or Zilina, based on agreement.

Attractive benefits

What do we offer you?

Home Office and flexible working hours

Attractive salary and bonuses

Refreshments on-site

Health promotion

Holidays and time off

Career development and training

Company culture

Teambuilding activities

DETAIL OF WORK TASKS

Do you want to know more about the Service Delivery Manager job?

As a Service Delivery Manager, you will lead a team of specialists providing 2nd/3rd level technical support to customers in resolving incidents and coordinating regular transitions to new system versions. You will communicate in German and English, working with customers, team members and subcontractors to ensure effective problem resolution and system maintenance.

You need several years of experience in a similar position, knowledge of German and English (B2/C1) and analytical thinking.

Job description

Service Delivery Manager

Sorry, this position is closed.